Inbound & Outbound Processes, Campaigns

Technology

Mission Statement

Technology

Technology

Technology

VISHNU SOLUTIONS capability and equipment consists of :

	Connectivity - IPLC -2 MBPS- Links Kolkata-Miami.
	Capacity -200+ X 3 seats
	Equipment Vendors - Nortel, Compaq, Plantronics, Emerson, Lucent, Cisco, Honeywell
	Predictive Dialer -& MUX - in U.S.A for Data Security.
	Nortel Passport 6480 Multi Service Switch at both ends
	Nortel Meridian Voice Switch
	100 MBPS Bay Network Layer 2 Switch and EPABX
	Compaq Multi CPU XEON Server with RAID 5 Compliance
	CISCO Router
	Gigabit structured cabling with Lucent certification
	Complete power backup from Emerson
	100 KV electricity generation capacity
	Adequate spares at each location to ensure continuity
	Redundancy at every stage to ensure smooth operations

Vishnu Solutions

It has a dedicated technical team of engineers, technicians, software experts and support staff.

Experience

Vishnu Solutions has a wide experience in outbound and inbound processes. Various product campaigns which have been handled till date are in the area of customer products and services. Vishnu Solutions has extensive experience in handling multiple campaigns simultaneously.

	Vacation packages offering discounted vacations to various destination
	Medical Discount Cards offering a range of discounted and free medical benefits.
	Long distance telephone services at flat and discounted rates with special offers. Inbound order taking and customer support.
	Holiday packages for the entire family
	Medical database cards and personal medical identification systems for individuals
	Internet sites specializing in B2B and B2C process and software development
	Trade directory and Yellow pages targeted at select audiences based on geographical locations and ethnic group
	Pay-as-you-go Debit Cards from major International card providers.
	Satellite TV reception systems offering complete services for 150+ major US and international TV channels, including dish, decoder and installation
	Domestic utility services offering checks, repairs and servicing for domestic environment installations
	Fund raising campaigns for various veterans groups

Technological base with a human face

VISHNU SOLUTIONS can be your strategic partner as our contact center has a reliable technology to support our global service commitments. Our technical platform has been designed and supported by HCL, a leader in development of Customer Relationship Application. Our close relationship with the leader makes Vishnu Solutions a business partner that can help you to know and manage your customers in the most efficient, productive and friendly way. We can develop and implement CRM as well as customized marketing applications to suit your business needs. We offer open client-server solutions that use high performance database which can be installed in Internet, Intranet, Extranet. Being with Vishnu Solutions is a guarantee to the most updated technology, state of the art service and customer care techniques.

Confidentiality and Security In VISHNU SOLUTIONS we can ensure confidentiality and security of the information you as well as your customers provide. We work under privacy levels depending on the requirements of your organization beginning with as simple confidentiality agreement up to the optimum security level.

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