VVISHNU SOLUTIONS offers
a complete portfolio of solutions to help you maximize
opportunities for acquiring, retaining and growing your
customer base. We deliver procurement outsourcing to
customers at every stage of the customer relationship,
from acquisition to cross selling, to customer care, to
our help desk.
In our offshore call center we understand the crucial role
of process in the personalized and effective delivery of
our customer support services. As a result, we work
closely with our clients so as to understand their
processes and quality requirements. In addition, we map
processes, develop training content and implement quality
guidelines as specified by clients.
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We effectively integrate
inbound and outbound processes with total customer
management through our full spectrum of
business-to-business, and business-to-customer outbound
and inbound applications like the following:
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Customer
acquisition |
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Lead
generation |
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Customer
activation |
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Customer Services |
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Customer
retention |
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Surveys
and Polling |
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Cross-selling/up-selling |
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| As customer assistance
center, VISHNU SOLUTIONS maximizes the value of a phone
call in order to develop long-lasting customer
relationships. Our flexible organizational systems help
today's program managers react quickly to changes within
their programs and provide adequate customer support. Our
lead generation services involve the use of
state-of-the-art predictive dialers. These highly
effective tools supply the optimum number of outbound
phone lines to workstations thus enabling maximum
productivity along with customer satisfaction. To meet
clients’ expectations through our delivery channels we use
technologically advanced lead generation surveys. These
include: |
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Multi-branching |
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Scroll
bars |
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Logic-based
pop-up screens |
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External
database lookup and validation |
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Choice
boxes |
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Productivity
and Results through Quality. |
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| At VISHNU SOLUTIONS, we
ensure the accuracy, quality and delivery of our reports
through our inbound services. Due to our multilingual call
center, we are capable of providing customized services as
per our clients needs and establish excellent calling
results on our inbound and outbound reports. To ensure
quality-calling efforts along with call optimization, we
have an online and a blind monitoring facility available
for our clients in the form of offshore customer care. |
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