MNP Calling: Currently we are doing an activity of MNP calling for both
Postpaid and Prepaid customers to get their feedback about
pitch for selling of CRBT so that we can directly help you to
generate revenue through VAS calling.
MCA (Missed Call Alert) Calling:
pitching for up selling of MCA service to the specialized
STV calling: We can outcall the existing customers where we will inform
them about the current promos, Special Tariff Vouchers / Rate
Cutter plans and also we can give reminder calls to them
regarding the validity of their cards.
Address Verification/Re-verification: We can call the new customers to verify or re-verify their
details given during sim card activation.
Welcome Calls: We can greet the new postpaid customers through welcome call
and inform them about various services.
We can do
HNI (High Network Individuals) calling for postpaid customers
where we can capture/recapture their
feedback/queries/complaints and can re-escalate them to you.
Complaint Closing Calls: The complaints you receive through inbound call centre, can be
closed by making outbound calling where we can inform the
customers about their complaint status.
KYC (Know your customer): We can capture data through KYC calling to existing customers
and can capture their entire details including personal
Retailer Calling: As retailer is an important point of sales, we frequently call
them to inform about the products and insist them to sell