Customer Assistance Center | Offshore Customer Care Support | Lead Generation Services and Surveys

 
 
 

VVISHNU SOLUTIONS offers a complete portfolio of solutions to help you maximize opportunities for acquiring, retaining and growing your customer base. We deliver procurement outsourcing to customers at every stage of the customer relationship, from acquisition to cross selling, to customer care, to our help desk.

In our offshore call center we understand the crucial role of process in the personalized and effective delivery of our customer support services. As a result, we work closely with our clients so as to understand their processes and quality requirements. In addition, we map processes, develop training content and implement quality guidelines as specified by clients.

 


 
We effectively integrate inbound and outbound processes with total customer management through our full spectrum of business-to-business, and business-to-customer outbound and inbound applications like the following:
 
 

Customer acquisition Lead generation
Customer activation Customer Services
Customer retention Surveys and Polling
Cross-selling/up-selling    

 
As customer assistance center, VISHNU SOLUTIONS maximizes the value of a phone call in order to develop long-lasting customer relationships. Our flexible organizational systems help today's program managers react quickly to changes within their programs and provide adequate customer support. Our lead generation services involve the use of state-of-the-art predictive dialers. These highly effective tools supply the optimum number of outbound phone lines to workstations thus enabling maximum productivity along with customer satisfaction. To meet clients’ expectations through our delivery channels we use technologically advanced lead generation surveys. These include:  

Multi-branching Scroll bars
Logic-based pop-up screens External database lookup and validation
Choice boxes Productivity and Results through Quality.

 
At VISHNU SOLUTIONS, we ensure the accuracy, quality and delivery of our reports through our inbound services. Due to our multilingual call center, we are capable of providing customized services as per our clients needs and establish excellent calling results on our inbound and outbound reports. To ensure quality-calling efforts along with call optimization, we have an online and a blind monitoring facility available for our clients in the form of offshore customer care.  



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